Frequently Asked Questions

How to Play

STEP 1: Visit the GPOGuam.com homepage

STEP 2: If not logged-in, click the Log-In or Enroll button. You must login to play. If logging in via Facebook see step 2a. If not, proceed to step 3.

STEP 2a: After logging in via Facebook, it will take you to your profile page. Click on the Shop, Play & Win banner to play or under your Account drop-down menu, click on Shop, Play & Win.

STEP 3: Enter Token Code in the input form and click the "Play" button.

STEP 4: Watch the game animation play out to see how many points you will earn. Click either the "Try again" button or the "Claim points" button. Once you claim points or you have used up all your tries, your account will receive the amount of points shown on the screen.

How do I redeem prizes?

STEP 1: View the drop-down menu items from the My Account menu.

STEP 2: Select the "Prizes" menu item.

STEP 3: Select the prize you want to redeem. You may redeem prizes you have enough points for and that are not currently sold out.

STEP 4: You will be taken to a confirmation page before redemption is processed.

STEP 5: Once the prize is redeemed, a receipt page with further instructions will appear.

You may view your redeemed prize listings on the "User Prizes" page, which can be accessed through the My Account menu. You will see a table of what prizes have been claimed and you will have access to your prize receipts.

STEP 6: When you are ready to claim your prize, go down to the GPO Management Office located at the backside of GPO behind the food court.

STEP 7: Show your prize receipt via mobile device or printed page to the GPO Management staff. He/she will verify the redemption code in the system and ensure that the prize has not already been previously claimed.

Can I transfer points from other accounts to my account?

Points are strictly non-transferable.

Why is my token code invalid?

A token code is invalid for 3 reasons:

  1. You have already claimed points for that token code.
    • ​Once you have claimed points for a token code, you cannot use it again. Review your points to check if you have used the token code previously.
  2. The token code has already been used at least once on a different account.
    • ​Token codes are non-transferable between accounts. Once entered into the game at least once on an account, you cannot transfer the token.
  3. Token code was incorrectly inputted.
    • ​Make sure you correctly input the token code.
    • Token codes do not use the letter "O".

Be warned that after 10 invalid token submissions in a session, your account will be blocked and blacklisted.

Where can I pick up my redeemed prize?

You can pick up your redeemed prize at the GPO Management Office (see map below).

You must present your printed prize receipt or show the receipt via mobile device for validation purposes.

How do I register for an account?

STEP 1: Visit the user login page.

STEP 2: Click the "Create an account!" button.

STEP 3: Fill out the registration form, then click the "Create new account" button.

STEP 4: You will receive an email with a one time login link. Follow the instructions provided in the email.

How do I register for an account via Facebook?

STEP 1: Visit the user login page.

STEP 2: Click the "Login via Facebook" button

STEP 3: If you are logging in to the GPO website for the first time with Facebook, you will be asked to connect your account. You must agree in order to login.

STEP 4: If login is successful, you will automatically be taken to your profile page.

Do I need to register for an account before logging in with Facebook?

No, you do not need to register for an account if you are logging in with Facebook.

An account will automatically be created when you connect your Facebook account with our website.

Why can't I login via Facebook?

You must be 18 years or older to link your Facebook account to the GPO website.

Why is my account blocked?

Applying the game token incorrectly 10 times in a single session will automatically block your account.

For assistance or additional questions regarding this subject, please contact us here.