Frequently Asked Questions
STEP 1: Visit the GPOGuam.com homepage
STEP 2: If not logged-in, click the Log-In or Enroll button. You must login to play. If logging in via Facebook see step 2a. If not, proceed to step 3.
STEP 2a: After logging in via Facebook, it will take you to your profile page. Click on the Shop, Play & Win banner to play or under your Account drop-down menu, click on Shop, Play & Win.
STEP 3: Enter Token Code in the input form and click the "Play" button.
STEP 4: Watch the game animation play out to see how many points you will earn. Click either the "Try again" button or the "Claim points" button. Once you claim points or you have used up all your tries, your account will receive the amount of points shown on the screen.
STEP 1: View the drop-down menu items from the My Account menu.
STEP 2: Select the "Prizes" menu item.
STEP 3: Select the prize you want to redeem. You may redeem prizes you have enough points for and that are not currently sold out.
STEP 4: You will be taken to a confirmation page before redemption is processed.
STEP 5: Once the prize is redeemed, a receipt page with further instructions will appear.
You may view your redeemed prize listings on the "User Prizes" page, which can be accessed through the My Account menu. You will see a table of what prizes have been claimed and you will have access to your prize receipts.
STEP 6: When you are ready to claim your prize, go down to the GPO Management Office located at the backside of GPO behind the food court.
STEP 7: Show your prize receipt via mobile device or printed page to the GPO Management staff. He/she will verify the redemption code in the system and ensure that the prize has not already been previously claimed.
Points are strictly non-transferable.
A token code is invalid for 3 reasons:
- You have already claimed points for that token code.
- Once you have claimed points for a token code, you cannot use it again. Review your points to check if you have used the token code previously.
- The token code has already been used at least once on a different account.
- Token codes are non-transferable between accounts. Once entered into the game at least once on an account, you cannot transfer the token.
- Token code was incorrectly inputted.
- Make sure you correctly input the token code.
- Token codes do not use the letter "O".
Be warned that after 10 invalid token submissions in a session, your account will be blocked and blacklisted.
You can pick up your redeemed prize at the GPO Management Office (see map below).
You must present your printed prize receipt or show the receipt via mobile device for validation purposes.
STEP 1: Visit the user login page.
STEP 2: Click the "Create an account!" button.
STEP 3: Fill out the registration form, then click the "Create new account" button.
STEP 4: You will receive an email with a one time login link. Follow the instructions provided in the email.
STEP 1: Visit the user login page.
STEP 2: Click the "Login via Facebook" button
STEP 3: If you are logging in to the GPO website for the first time with Facebook, you will be asked to connect your account. You must agree in order to login.
STEP 4: If login is successful, you will automatically be taken to your profile page.
No, you do not need to register for an account if you are logging in with Facebook.
An account will automatically be created when you connect your Facebook account with our website.
You must be 18 years or older to link your Facebook account to the GPO website.
Applying the game token incorrectly 10 times in a single session will automatically block your account.
For assistance or additional questions regarding this subject, please contact us here.